Privacy Policy for Hire a Hero Home Services Corp dba Plumb Inc.

Effective Date: January 13, 2025

This Privacy Policy (“Policy”) describes how Hire a Hero Home Services Corp, doing business as Plumb Inc (“we,” “our,” or “us”), collects, uses, stores, shares, and protects your information. By using our services, visiting our website, or interacting with us in any way, you agree to the terms outlined in this Policy.

If you do not agree with this Policy, please refrain from using our services or providing personal information.

---

1. Information We Collect

1.1 Information Provided Directly by You:

• Over the Phone:
  When you call us, we may collect your name, phone number, address, and service-related details. All phone calls are recorded for quality assurance, training, and dispute resolution purposes. Recordings are securely stored on third-party servers managed by Workiz. You can review their privacy policy here: Workiz Privacy Policy.
• Website Forms and Emails:
  If you book a service, request a quote, or send us an email, we collect your name, contact details, and any additional information provided to complete your request or inquiry.
• Third-Party Review Platforms:
  We may collect publicly accessible information, including your name, review content, and ratings, when you leave reviews on platforms such as Google, Yelp, or Trustpilot.

1.2 Automatically Collected Information:

We may automatically collect data when you interact with our website, including:

• Your IP address.
• Browser type and device information.
• Cookies and similar tracking technologies to improve your user experience.

---

2. How We Use Your Information

We use the information we collect to:

• Provide and manage the services you request.
• Communicate with you about appointments, confirmations, and updates.
• Enhance our website, customer service, and operational processes.
• Send marketing and promotional materials (you may opt-out at any time).
• Conduct quality assurance, resolve disputes, and improve employee training.
• Comply with legal and regulatory requirements.

---

3. How We Share Your Information

3.1 Service Providers and Subcontractors:

To complete your service requests, we may share your information with trusted subcontractors or service providers, such as plumbers or technicians, who are bound by confidentiality agreements.

3.2 Marketing Partners:

We may share your contact information with third-party marketing partners to send you promotional offers about our services.

3.3 Third-Party Platforms:

If you leave reviews on platforms like Google, Yelp, or Trustpilot, your information will be publicly accessible and subject to those platforms’ privacy policies.

3.4 Legal and Compliance Obligations:

We may disclose information when required by law, such as in response to a court order, subpoena, or government investigation.

---

4. Data Security

We take reasonable measures to protect your information, including:

• Encryption of sensitive data during transmission.
• Secure storage of phone call recordings and customer data on third-party servers.
• Restricted access to personal information, limited to authorized personnel only.

No system is 100% secure. By using our services, you acknowledge and agree that we are not liable for unauthorized access resulting from circumstances beyond our control.

---

5. Data Retention

• Phone Call Recordings: Retained for up to five (5) years unless required for longer periods by legal obligations or dispute resolution needs.
• Customer Data: Retained as long as necessary to fulfill the purposes outlined in this Policy or comply with legal requirements.
• Review Data: Retention is governed by the terms of the third-party platform where reviews are posted.

---

6. Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, except where retention is required for legal or legitimate business purposes.
• Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

Requests can be made by contacting us using the information in Section 9.

---

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings; however, doing so may affect the functionality of the website.

---

8. Limitations of Liability

While we take reasonable precautions to secure your information, you agree that:

• We are not liable for damages resulting from unauthorized access, data breaches, or use of your information by third parties that occurs beyond our reasonable control.
• You assume responsibility for ensuring the security of your own devices and networks when interacting with us online.

---

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Phone: +1(818)722-8231
• Email: office@plumbinc.net
• Mail: 8101 Orion Ave STE 8 Van Nuys CA 91406

---

10. Changes to This Privacy Policy

We reserve the right to update this Policy at any time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Policy.

---

11. Third-Party Privacy Policies

This Policy does not cover third-party platforms or services we may use or link to, such as Workiz, Google, Yelp, or Trustpilot. We encourage you to review their privacy policies to understand how they manage your information.

---

By engaging with our services, you acknowledge and agree to this Privacy Policy. Thank you for trusting Plumb Inc with your plumbing needs.